I assumed, in hindsight perhaps not a good idea, that since the verzorging description was as one big description and there was no option anywhere to upgrade, downgrade or choose the verzorging package, that I'd be getting what was described. It seems silly to me to give a description of 2 different products then not allow a choice of those two.

I have gone back and forwards with this company, passed to a different customer service person each time, making this point.... Since you offered no options or ability to change the verzorging, I took that to mean what was described would be what was delivered. Imagine ordering a pizza, with lots of toppings listed on the menu, with no ability to change those toppings, only to be told after you order.. "oh, we don't put pepperoni on the pizza". It's ridiculous.

pepec said:

Sure it is a bit strange that in the description they are speaking about Logies and AI, while later you can't choose for AI. But Logies in the Dutch travel world means Self Catering. And according to Dutch law the moment you finished the booking it was final. No ifs anymore. What you call your initial enquiry was a final booking. Internet cooling down of 8 days doesn't apply to travel, tickets, etc. I do empathize, but I fear you won't stand a chance should it come to some legal matters. 

Since this booking is done with a company which is a member of ANVR, those terms and conditions apply.

http://leden.anvr.nl/_upload/NewsFiles/ANVR_TravelandBooking_TermsandConditions_2012_departuresafter31march2012-2041.pdf

Art. 12 is about cancellation.

Please show me on your original photo where you have the ability to CHOOSE All inclusive. THe box is greyed out. It Turns out hey don't actually offer all inclusive EVER for this hotel. So why give the details?

Thanks for your replies.. All are helpful!

I agree that the word 'logies' or lodging is repeated on a few pages during the enquiry process, my issue is that the verzorging is described as follows

Which, because I was not AT ANY POINT asked which basis of verzorging I'd like to have, implied that the verzorging included lodging, food and drink.

Having checked the details on their website, I am certain that they have the names of both travellers and one address, which at this point is a temporary one. THey have no passport number, no ID and no bank details.

My biggest issue is that 3 hours after my initial enquiry, I called and emailed to ask that if the verzorging was not fully inclusive that it be removed.. This was at least 2 days before I received an 'order accepted' message.

Hi,

I placed an online enquiry last week for a vacation to the following hotel

http://tjingo.nl/turkije/alanya/angora-apart

under the assumption that the verzorging was all inclusive, since, as you can see on the link above, there is no description for 'logies' other than the description for all inclusive. I went to the booking page, selected my preferred date and when it was obvious that there was no 'verzorging'choice, I assumed that it would be as described... in the 'product description' if you will.

3 hours later, not happy to leave it to assumptions, I emailed the customer service team, asking them to clarify the verzorging of the package and instructed them that if it did not include all food and drinks, to cancel the enquiry. At this stage, all they have is my name, an address which is not my own and date of birth.

Fast forward to a week later, Core Travel, with whom the vacation is apparently now CONFIRMED, are saying that I chose the verzorging basis as 'logies only'(Impossible, as I was never given the choice) and that if I don't pay for the holiday in full, they will bill me a cancellation fee of 140 or so euros... For a holiday I believe was missold.

Where do I stand?! AS far as I'm concerned, they have no verification of my identity, no clue which person in my travel party submitted the enquiry and no bank details, so they have no possible claim to a contract.

ANY advice or help would be greatly appreciated!