July 6, 2011 11:25:57 PM CEST
I've just been involved in another queue-jumping incident. It was the usual situation: I was waiting for at least 5 minutes and of course I was aware of my place in the queue. (Well, more a swarm than a queue.) A woman walks in, walks right up to the counter and the server asks her for her order! I'm still standing there...
I immediately became enraged. Chalk it up to a sense of fair play or whatever. I said something quite appropriate and not too loud. Something in English like, 'hey, I've been waiting here for five minutes.'
A few seconds while the staff digest what's happening. I finally get served.
Then her response: 'it was just a mistake...you don't have to get so worked up'.
I'm sorry but it was not 'just a mistake'. She saw that I was there before her. The person serving must have known I was first as well, but I was invisible to her. I had been waiting for at least five minutes. So how is it 'just a mistake'?
The queue jumper shouldn't have said anything, because her muttered protest just enraged me more. I could barely contain myself from screaming at her. However, I just hissed something about 'good service' and 'waiting your turn'.
I suppose the problem is that I have become hyper-alert to situations of 'onbewust asociaal' behaviour. I see this as a country where people go around sh*tting all over each other and I hate it.
The woman said it was 'just a mistake'; I see it as a slap in the face. I see it as enraging. It's not just a social faux pas; it's a violation of one of the basic rules. It's the basis of civil society: I'll agree to wait during your inept attempts to provide service if you promise to deal with me in turn.
Plus, I was really annoyed that I had to wait so long. There are too many queues here in general.
Of course a strong reaction is called for. In this situation, I could no more come up with a quiet or witty response than I could if someone had spit in my face.
But obviously Dutch people just don't see queue jumping as that serious. Either that or they just see loud assertions of their rights as being inappropriate.
This post was edited by mikeyt at July 6, 2011 11:25:57 PM CEST