Hi,
I placed an online enquiry last week for a vacation to the following hotel
http://tjingo.nl/turkije/alanya/angora-apart
under the assumption that the verzorging was all inclusive, since, as you can see on the link above, there is no description for 'logies' other than the description for all inclusive. I went to the booking page, selected my preferred date and when it was obvious that there was no 'verzorging'choice, I assumed that it would be as described... in the 'product description' if you will.
3 hours later, not happy to leave it to assumptions, I emailed the customer service team, asking them to clarify the verzorging of the package and instructed them that if it did not include all food and drinks, to cancel the enquiry. At this stage, all they have is my name, an address which is not my own and date of birth.
Fast forward to a week later, Core Travel, with whom the vacation is apparently now CONFIRMED, are saying that I chose the verzorging basis as 'logies only'(Impossible, as I was never given the choice) and that if I don't pay for the holiday in full, they will bill me a cancellation fee of 140 or so euros... For a holiday I believe was missold.
Where do I stand?! AS far as I'm concerned, they have no verification of my identity, no clue which person in my travel party submitted the enquiry and no bank details, so they have no possible claim to a contract.
ANY advice or help would be greatly appreciated!
- Usually when you do an online booking you have to fill in your details. Name, adress, dob, passport number, etc. They ask for that in step 2 and 4. How did you finish the booking when you didn't provide these details?
- During the process of booking you can read under "verzorging": logies, which I think translates as self catering in English. You only get a place to stay and sleep. No food or drinks.
Why in the description of the hotel they mention AI as an option, while you can't choose it during the booking process is something I don't understand. But you could have chosen to give them a call to ask.
- In the Netherlands you have a cooling down period of 8 days when you purchase something from the internet. Unfortunately travels are exempt from that. So all bookings you do online are final.
Aside from the fact that you should have recieved a confirmation email with all the details of what you purchased including your credit card information ... if all they have from is your name, birth date and a [fake address] how are they going to bill you?
I book a lot of hotels online .. and they always want yoour credit card number .. or something.
I would cut off communication with them altogether as surely they will try to trace your IP address to figure out where you are or trick you into revealing more about yourself etc.
I think this is a scam operation ... forget them.
Still .. I repeat. How is the OP gonna be billled for something without their having knowledge of his cc number, phone number etc?
Makes no sense.
Something is not right if the OP confirmed this reservation .. without giving any critical contact information, bank account number. DUH! I don't think a problem with the language would mean he didn't know the VISA or Mastercard etc symbol. 
Geesh .. it is interesting though that you would so defend this company and are so sure what this OP saw ... meaning 'during the entire booking process it was clear that only ..'
Now .. how would YOU know what the OP saw on his screen during the .. entire booking process?
That's an incredible level of presumption considering how often online programming gets buggy or has errors etc. I think the only way to know what the OP saw .. was if you were monitoring the transaction ... at tthe time yourself.
Otherwise ... you don't know what he ... saw.
Again, OP ..Hee hee! Just iignore these people as they have no means nor any way of contacting you for this supposed 140 euros that you owe for confirming this trip. They can send a bill to that bogus addess and let the mailman return it but then .. what in the end .. what are they gonna do?
(shrugs) Nothing.
tobiasfunke said:
an address which is not my own
Is that adress bogus, or is it the adress of someone in your travel party?
And may I remind ouloveit that it is possible to book something without using a creditcard.
Thanks for your replies.. All are helpful!
I agree that the word 'logies' or lodging is repeated on a few pages during the enquiry process, my issue is that the verzorging is described as follows
Which, because I was not AT ANY POINT asked which basis of verzorging I'd like to have, implied that the verzorging included lodging, food and drink.
Having checked the details on their website, I am certain that they have the names of both travellers and one address, which at this point is a temporary one. THey have no passport number, no ID and no bank details.
My biggest issue is that 3 hours after my initial enquiry, I called and emailed to ask that if the verzorging was not fully inclusive that it be removed.. This was at least 2 days before I received an 'order accepted' message.
Sure it is a bit strange that in the description they are speaking about Logies and AI, while later you can't choose for AI. But Logies in the Dutch travel world means Self Catering. And according to Dutch law the moment you finished the booking it was final. No ifs anymore. What you call your initial enquiry was a final booking. Internet cooling down of 8 days doesn't apply to travel, tickets, etc. I do empathize, but I fear you won't stand a chance should it come to some legal matters.
Since this booking is done with a company which is a member of ANVR, those terms and conditions apply.
http://leden.anvr.nl/_upload/NewsFiles/ANVR_TravelandBooking_TermsandConditions_2012_departuresafter31march2012-2041.pdf
Art. 12 is about cancellation.
pepec said:
Sure it is a bit strange that in the description they are speaking about Logies and AI, while later you can't choose for AI. But Logies in the Dutch travel world means Self Catering. And according to Dutch law the moment you finished the booking it was final. No ifs anymore. What you call your initial enquiry was a final booking. Internet cooling down of 8 days doesn't apply to travel, tickets, etc. I do empathize, but I fear you won't stand a chance should it come to some legal matters.
Since this booking is done with a company which is a member of ANVR, those terms and conditions apply.
http://leden.anvr.nl/_upload/NewsFiles/ANVR_TravelandBooking_TermsandConditions_2012_departuresafter31march2012-2041.pdf
Art. 12 is about cancellation.
Please show me on your original photo where you have the ability to CHOOSE All inclusive. THe box is greyed out. It Turns out hey don't actually offer all inclusive EVER for this hotel. So why give the details?
I assumed, in hindsight perhaps not a good idea, that since the verzorging description was as one big description and there was no option anywhere to upgrade, downgrade or choose the verzorging package, that I'd be getting what was described. It seems silly to me to give a description of 2 different products then not allow a choice of those two.
I have gone back and forwards with this company, passed to a different customer service person each time, making this point.... Since you offered no options or ability to change the verzorging, I took that to mean what was described would be what was delivered. Imagine ordering a pizza, with lots of toppings listed on the menu, with no ability to change those toppings, only to be told after you order.. "oh, we don't put pepperoni on the pizza". It's ridiculous.
pepec said:
tobiasfunke said:
an address which is not my own
Is that adress bogus, or is it the adress of someone in your travel party?
And may I remind ouloveit that it is possible to book something without using a creditcard.
Gosh .. the OP actually said he gave a bogus addess ... in the first post.
That's why I am saying for the third time now .. how are they gonna bill someone with a fake address?
Seems no one can answer that...
ouloveit3 said:
pepec said:
tobiasfunke said:
an address which is not my own
Is that adress bogus, or is it the adress of someone in your travel party?
And may I remind ouloveit that it is possible to book something without using a creditcard.
Gosh .. the OP actually said he gave a bogus addess ... in the first post.
But as Osita says now ... if youi give your name they can contact the GBA and get your address .. so then you are SOL.
This answers my question.
So to the OP - I doubt you can change anything at this late date. So the question is ... if you don't want to take the vacation as is .. you need to pay the 140 to cancel the whole thing ... and be done with it. I wouldn't keep trying to get them to change it ...
One of those 'lessons learned' things I'm afraid.
ouloveit3 said:
pepec said:
tobiasfunke said:
an address which is not my own
Is that adress bogus, or is it the adress of someone in your travel party?
And may I remind ouloveit that it is possible to book something without using a creditcard.
Gosh .. the OP actually said he gave a bogus addess ... in the first post.
No, he said "an adress which is not my own".
And later:
tobiasfunke said:
I am certain that they have the names of both travellers and one address, which at this point is a temporary one.
So they have a legit adress. Just not the one where OP is living.
Okay Pepe ... here we go again with the nit-picking.
What's is the diifference between giving 'an addres not my own' and giving a 'bogus' address?
The point is ... if they did not have HIS address .. how would they bill HIM ... not a friend but ... HIM?
If a got a bill addressed to a friend but with my address - I would tell my friend about it and he could do what he wanted.
But I woulld notify the company that my name is not Mr X. I certainly would not pay a bill that was not addressed to me and my friend would not pay it because it was not sent ... to him.. Let's get real now. What? are they going to force me to divulge the name of all my friends?
As a matter of fact, I have received bills addfressed to my apartment - but for the previous owner that moved out years ago. (shrugs) I don't care about someone else 's CC bills - so I've just tossed that kind of mail., It's not my responsibily to try to locate the previous owner .. to give him his bills. 
Besides if the GBA can locate the person .. this issue is water under the bridge anyway.
Geesh ... Nit-picking. 
