Forums » Netherlands » Television in the Netherlands

• mandoist

  

  • 2 posts
   

  April 7, 2012 12:38:32 AM CEST

  Anyone know how to contact Vodaphone regarding a phone-TV-internet package contract I wish to cancel? They said I had two weeks to cancel...but they do not reply, no one on the phone can help, nor does the representative who signed me up answer his messages. We have All-in-One deal with KPN and wish to keep it. Vodaphone is simply smelling of entrapment.

   

  Any help would be extremely appreciated.

• mvn

  

  • 3960 posts
   

  April 10, 2012 9:42:45 PM CEST

  What does the contract say?
  Write a certified letter that is the normal thing to do.
• fortuner

  

  • 10421 posts
   

  April 10, 2012 11:27:34 PM CEST

  mandoist said:
  

  Anyone know how to contact Vodaphone regarding a phone-TV-internet package contract I wish to cancel? They said I had two weeks to cancel...but they do not reply, no one on the phone can help, nor does the representative who signed me up answer his messages. We have All-in-One deal with KPN and wish to keep it. Vodaphone is simply smelling of entrapment.

   

  Any help would be extremely appreciated.

  If you go here and look under, 'Vodafone Thuis' they should help you...

  http://www.vodafone.nl/klantenservice/contact/

   

  You should call the second number; 0900-9290