I will need some advices from someone who knows about internet providers and their regulations here in the Netherlands.
On 30 Jan my internet provider informed me that they have increased the monthly costs of my abonement. They wrote that I am free to terminate my contract with no charges, if I do not agree with the change, before 1st of March. On 30 Jan I called another provider: they confirmed that they could take care of cancelling my abonement with my current provider and start a new one with them. I told them to proceed and they sent me the confirmation of the new contract on 30 Jan.
On 2 Feb my current provider sent me an email to say that because the contract was cancelled by another provider, they will charge me 6 months of abonement! This regardless the fact that the due date for free cancellation was 1 March. They actually claimed in the email that the cancellation date will be the 5 of March, which is the date of the start of the new contract with the new provider!
I called my current provider: they adviced me to contact the new provider and tell them first to cancel their contract, then to call again to cancel the current contract. I called the new provider: with my big surprise, they said that the 7 days to cancel the contract (valid by law) were expired! I called them the 2nd of February, how could the 7 days be expired? It was only 3 days after the confirmation of the new provider's contract! I am really astonished, I don't know what to do. The new provider asked me to write them a letter but I am pretty sure that they will reject the request. I did it already last friday and so far no answers.
peony said:
Uhuh, you are in for a ride. They are notorious for this kind of behaviour. The thing you have to check is does it really matter who cancelled the contract - you or new provider. And most importantly, make sure you have the first communnication from them saying that you have the right to cancell without charges by march 1. You will probably spend quite a bit of your time on this, so be patient. I am not exactly sure will this story apply to your situation, but this is what happened to me. We moved houses and changed provider (all correct and proper) but the old provider kept on charging us. We stopped automatic charges and they hired collecting agency. It took us 7 months to solve the problem ( created by them) but in the end we got the money back. I would advise you to write them a letter with all the steps taken by now and copy of their original letter to you. Also I'd stop automatic charges, buut be prepared to have to deal with collecting agency. If you have legal insurance you can also contact lawyer to check with him.
Thanks for the reply.
Yes, I have already sent them a letter with all the steps and with their email attached.
About stopping the automatic charge, I just hope that my bank will allow it.
Anyway I will also ask for legal advices.
Thanks again
topmax00 said:
Thanks for the reply.
Yes, I have already sent them a letter with all the steps and with their email attached.
About stopping the automatic charge, I just hope that my bank will allow it.
Anyway I will also ask for legal advices.
Thanks again
I think, the only people that can stop that automatic monthly charge are the company that take it, but, you also have the option of reclaiming that money back, which, if you use ABN, you can do yourself online... I'm sure with other banks you'd be able to do the same but I'm not sure.
Also, don't be afraid to name those providers, I'm sure we'd all be interested to know who they are, if we don't know already who the suspect ones are.
fortuner said:
Also, don't be afraid to name those providers, I'm sure we'd all be interested to know who they are, if we don't know already who the suspect ones are.
AFAIK all providers can be horrifying bad when things go wrong, maybe XS4all being the exception. There is absolutely no way to guarentee that things go smoothly when changing a provider. Though it is also entirely possible that nothing will go wrong. And that applies to all providers.
fortuner said:
topmax00 said:
Thanks for the reply.
Yes, I have already sent them a letter with all the steps and with their email attached.
About stopping the automatic charge, I just hope that my bank will allow it.
Anyway I will also ask for legal advices.
Thanks again
I think, the only people that can stop that automatic monthly charge are the company that take it, but, you also have the option of reclaiming that money back, which, if you use ABN, you can do yourself online... I'm sure with other banks you'd be able to do the same but I'm not sure.
Also, don't be afraid to name those providers, I'm sure we'd all be interested to know who they are, if we don't know already who the suspect ones are.
Hi
current provider is Tele2, future provider is T-mobile
I have sent a letter to my bank asking about the automatic charge, waiting for a reply
pepec said:
fortuner said:
Also, don't be afraid to name those providers, I'm sure we'd all be interested to know who they are, if we don't know already who the suspect ones are.
AFAIK all providers can be horrifying bad when things go wrong, maybe XS4all being the exception. There is absolutely no way to guarentee that things go smoothly when changing a provider. Though it is also entirely possible that nothing will go wrong. And that applies to all providers.
Well, even though I had no problems what-so-ever going from KPN/Planet Internet to XS4ALL, I have heard of others that have had with XS4ALL also. But, there are certain well known providers that appear to have endless complaints... if the customer service people follow the general guidelines between providers, set up to make changing from one provider to another easier, then no one should have these silly problems. When we changed, I never spoke to KPN at all, XS4ALL did all the work and that's how it should be.
topmax00 said:
Hi
current provider is Tele2, future provider is T-mobile
I have sent a letter to my bank asking about the automatic charge, waiting for a reply
Ah, Tele2... one of the cheapest, if not the cheapest, but you get what you pay for in my experience.
May be this website might be of help:
Here you'll find all the problems documented by the customers of all providers...
fortuner said:
topmax00 said:
Hi
current provider is Tele2, future provider is T-mobile
I have sent a letter to my bank asking about the automatic charge, waiting for a reply
Ah, Tele2... one of the cheapest, if not the cheapest, but you get what you pay for in my experience.
May be this website might be of help:
Here you'll find all the problems documented by the customers of all providers...
thanks for the link, I will post also there a msg
regards
